KIM THOMAS 

8230 Harvest Bend Lane

Apt 41

Laurel, Maryland

kimjones49@hotmail.com 

 


HIGHLIGHTS 

• Upgrade Seimens Rolm PBX to Avaya PBX 

• Provide Audio Visual Support

• Perform installation and maintenance of RF CATV systems

• Coordinate installations and removals of bank ATMs

• Work in various cellular technology environments with responsibilities ranging from drive testing to cell phone repairs and activations. 

• Installed OC 48’s, OC 192’s and Nortel Optera products 

 

 

EXPERIENCE 

Washington Suburban Sanitary Commission, Laurel, Maryland 

01/08- Present

Voice and Data Network Engineer 

• Support Avaya PBX by performing adds/moves/changes

And configure Modular Messaging voicemail system, perform basic configurations for call center agents and confirm functionality of Verint Quality Monitoring 

• Coordinate vendors to complete large cable and fiber runs as well as terminate, test, repair CAT5e/6 cabling and establish or verify data network connectivity.  

• Provide A/V support using Lifesize video conference equipment to establish meetings, Granicus hardware/software to manage public meeting data and VDESK application to produce live streaming of meetings using AMX touchscreen panels and IPads. 

 

 

 

 

Chevy Chase Bank (now Capital One Bank) Laurel, Maryland 08/05- 01/08 

Phone Technician-Corporate Facilities

• Responsible for installation and service of Nortel Norstar ICS phone switches.

• Pulling and terminating cable, testing and documenting installations, dressing and labeling cables, racks, patch panels. Extended dial tone, isdn lines, and T-1 lines from Demarc to required location. Utilized floor plans to install voice and data jacks for workstations

• Installed conduit, CAT-5 cable, wall jacks, hardware, racks, and communications equipment

• Handled small projects such as installing cabling for phone lines at over 100 branches for signage monitoring equipment and coordinated several Automatic Teller Machine installs and removals in Giant Food stores and Metro stations

• Maintained company vehicle, with company provided materials such as tools, utility ladder, cable toners, butt set, cell phone etc. 

 

INDOTRONIX INC., Reston, Virginia 11/2004- 8/2005 


Drive Tester -Motorola, Nextel contractor 


• Tested and evaluated the overall functionality and quality of prototype hardware and software for new generation cell phones.

• Evaluated the performance of Nextel’s IDEN network from user’s perspective.

• Collected and recorded field data with an IDEN Field Test Application to identify and analyze software, electrical, mechanical, and audio defects for the purpose of product improvement.

• Performed test scenarios to measure transmission/reception of voice, packet data, circuit data, and remote 911 capabilities.

• Evaluated touch and feel experiences and the overall operation of new product interfaces. 
 


 

 

 

 

 

TELNET INC, Rockville, Maryland 7/2004- 9/2004

Drive Tester-Sprint PCS 


• Assisted RF engineers in the troubleshooting and planning of digital cell systems. Ran RF coverage test on outlined routes encompassing each individual cell site. Utilized HP laptop with TEMS and AGILENT and INSITE DX software used to monitor and record signal characteristics. Set up (Omni) antennae and transmitters to identify footprint of existing site locations.

 

COMCAST OF MONTGOMERY COUNTY, Rockville, Maryland

2002 -2004 


Communications Technician Level 2 


• Resolved hundreds of CATV service issues including digital TV and high speed internet for residential customers. Install high-speed Internet services, verify PC system resource requirements, configure operating systems, install software drivers, and troubleshoot online services. Configure TVs, VCRs, DVD players, and analog/digital converter boxes. Conduct diagnostic tests of cable systems using signal level meters, oscillators, leakage detectors, polarity testers, and time domain reflectometers to isolate causes of malfunctions that pertain to signal strength and connectivity. Replace faulty equipment and supplies such as splitters, cables, converter boxes, and modems. Prepared work orders that document services rendered and customers' approval of completed jobs.


• Public Relations/Communications: Emerged as one of the leading technicians for expedient response time and project completion, resulting in the receipt of numerous unsolicited written customer commendations. Trained new hires in customer relations, administrative work, diagnostics, testing, and repairs. Nominated and served as a member of the Ambassador Committee created to improve relationships and communication between management and technicians.

 

 

NORTEL NETWORKS

Greensboro, North Carolina 2000- 2001

Field Technician

• Implemented multimillion dollar, customized installations of telecommunications hardware throughout the nation for corporate clients such as Time Warner, Qwest, Level 3 Communications, and Alltel Communications.

• Determined adjustments of installations to accommodate unique physical requirements of customers' facility layouts. Allocated duties and oversaw subcontractors for installations requiring several weeks to four months for on-time completion.

• Prepared Method of Procedures (MOP); worked on power distribution sources; performed continuity tests; ran fiber optic cable, coaxial cable, sts-1 cable; installed and tested BNC connectors; corrected office record drawings; and conducted in process and final quality inspections. 

 

AEROTEK

Greensboro, North Carolina 1998- 1999

Drive Tester/ Administrative Assistant, Motorola 
Drive Tester, G.T.E.Wireless

Service Tech Support, Alltel Communications

• Drive tested CDMA Cell Systems; assisted RF engineers in the troubleshooting and planning of digital cell systems. Processed data collected during drive test for RF engineers. Outlined route encompassing each individual cell site and entire cell system using maps. Managed time cards.  

•Performed troubleshooting and repairs on analog and digital cell phones, which included replacing broken antennas, cleaning battery connectors, and replacing worn key pads.

 

 

 

 

 

 

EDUCATION 

Prince George's Community College, College Transfer Program CCNA courses 2010 

UMUC Network+ Preparation course, 2006

New Horizons Computer Learning Center A+ Preparation course, 1999,

Brookstone College of Business, High Tech Secretarial Program, 1999

Guilford Technical Community College, College Transfer Program 1992- 1993